Terms of Services

These Terms of Service (“Terms”) govern your use of the VALESSIA website, products, and services. By accessing or purchasing from our store, you agree to these Terms. If you do not agree, you should discontinue use of our website.

1. Company Information

VALESSIA

Contact: info@usvalessia.com

2. Use of the Website

By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.
You agree not to use the site for any unlawful or unauthorized purpose, including attempting to interfere with the website’s operation or security.

3. Product Information

We make every effort to display product information accurately. However:

  • Colors, sizing, and details may vary slightly due to display differences.

  • We reserve the right to modify or discontinue products at any time without notice.

  • Errors in pricing, availability, or descriptions may occur. We may correct these errors and cancel or adjust orders when necessary.

4. Pricing and Payments

All prices are listed in U.S. dollars unless stated otherwise.
By placing an order, you authorize us to charge your selected payment method.

We may cancel any order if:

  • Payment fails

  • Fraud is suspected

  • There are errors in product availability or pricing

You will be notified if an order is canceled.

5. Shipping and Delivery

Shipping times provided at checkout are estimates. External factors such as customs delays, logistics issues, or carrier problems may affect delivery.

Once an order is shipped:

  • Ownership transfers to the customer

  • VALESSIA is not responsible for delays caused by carriers or customs

Detailed information can be found in our Shipping Policy (available upon request or added to your site).

6. Returns and Refunds

Returns and refunds are governed by our official Return & Refund Policy.

By purchasing from VALESSIA, you acknowledge and accept the terms outlined in that policy.

7. Account Information

If you create an account:

  • You must provide accurate and complete information

  • You are responsible for maintaining the confidentiality of your account credentials

  • You agree to notify us immediately of any unauthorized access

We are not liable for any losses resulting from misuse of your account.

8. Prohibited Activities

You agree NOT to:

  • Engage in fraudulent, abusive, or illegal activities

  • Attempt to gain unauthorized access to our systems

  • Use automated tools (bots, scrapers) to extract data

  • Upload malware, harmful code, or interfere with the site

Violation of these terms may result in termination of service.

9. Intellectual Property Rights

All content on the VALESSIA website—including text, graphics, images, logos, and product descriptions—is the property of VALESSIA or its licensors.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Use our content for commercial purposes without written permission

10. Third-Party Services

Our website may include links or integrations with third-party tools, apps, or payment processors.
We are not responsible for their content, policies, or actions.
Your use of third-party services is subject to their own terms.

11. Limitation of Liability

To the fullest extent permitted by law:

  • VALESSIA and Global Ecommerce Experts Limited are not liable for indirect, incidental, or consequential damages.

  • We are not responsible for losses caused by delays, misuse of products, or issues outside our control.

  • Our maximum liability is limited to the amount paid for the product in question.

Some states do not allow certain limitations, so these may not apply to all customers.

12. Indemnification

You agree to indemnify and hold harmless VALESSIA, Global Ecommerce Experts Limited, and their employees from any claims, damages, or losses arising from your use of the website or violation of these Terms.

13. Changes to the Terms

We may update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws applicable in Hong Kong, without regard to conflict-of-law principles.
Any disputes may be resolved in Hong Kong courts unless required otherwise by local consumer protection laws.

15. Contact Information

For any questions regarding these Terms:

📧 Email: info@usvalessia.com